Warranty Policy
Last updated: 03/06/2026
At tappd, we build products designed to last.
Every tappd card includes a warranty against defects in materials and workmanship.
Warranty periods vary by product:
- Plastic Cards – 1-Year Warranty
- Wood Cards – 2-Year Warranty
- Metal Cards – Lifetime Warranty
What Is Covered?
This warranty covers:
- NFC chip failure during normal use
- Manufacturing defects
- Material defects
- Physical breakage resulting from normal intended use
- Faults that prevent the card from functioning as intended
If a covered fault occurs during the applicable warranty period, we may repair or replace the product at our discretion.
What Is Not Covered?
This warranty does not cover:
- Loss or theft
- Cosmetic wear and tear
- Scratches, dents or scuffs from normal use
- Deliberate damage
- Misuse or abuse
- Damage caused by accidents
- Damage caused by exposure to extreme conditions
- Unauthorised modifications
Wood is a natural material and may display natural variations in grain, colour and texture. These characteristics are not defects.
Replacement Products
Where a warranty claim is approved:
- We may repair the product where appropriate.
- We may replace the product with the same product.
- If the original product is no longer available, we may provide a comparable replacement.
Replacement products do not entitle the customer to cash alternatives.
How To Make A Claim
To submit a warranty claim, contact:
Please include:
- Your name
- Order number (if available)
- Description of the issue
- Photographs where relevant
Additional information may be requested to help assess the claim.
Important Information
This warranty is provided in addition to your statutory rights under applicable consumer protection laws.
Nothing in this policy limits or excludes any rights you may have by law.