Refunds & Returns Policy

We're confident tappd will help you make more meaningful connections.

That's why every tappd card comes with our 30-Day Try It Guarantee.

Try your tappd card for up to 30 days from delivery.

If you don't believe it has helped you network more effectively, make more connections, or improve the way you share your details, you may request a return and refund within 30 days of receiving your order.

To start a return, simply contact us at:

📧 help@tappd.support

• Products must be returned within 30 days of delivery.
• Customers may be responsible for return shipping costs unless otherwise agreed.
• Returns should not be sent until return instructions have been provided.
• Products should be returned in reasonable condition.

Once a returned product has been received and inspected, any approved refund will be issued to the original payment method.

Processing times may vary depending on your payment provider.

Most refunds are processed within 14 days of approval.

Where a discount, bundle offer, free shipping threshold or promotional pricing was applied to an order, any refund may be adjusted to reflect the value of the promotion received.

For example, where a customer receives a discount on a second item as part of a multi-buy promotion and subsequently returns part of the order, tappd may recalculate the order as if the promotion had not applied.

Any refund issued may therefore be reduced accordingly.

This helps ensure promotional offers are applied fairly and prevents misuse of discounts and bundle pricing.

Where tappd offers subscription-based products or services, including digital profiles, QR profiles or other premium features:

• Subscriptions renew automatically unless cancelled;
• Subscription fees are displayed before purchase;
• Cancelling a subscription prevents future renewals;
• Cancellation does not normally entitle a customer to a refund for previous subscription payments;
• Where a free trial is offered, charges will begin automatically at the end of the trial period unless cancelled beforehand.

Customers are responsible for managing and cancelling subscriptions before renewal if they no longer wish to continue the service.

Nothing in this section affects any rights you may have under applicable consumer protection laws.

We reserve the right to refuse a refund where we reasonably believe:

• the policy is being abused;
• information provided is materially false or misleading;
• the product has been deliberately damaged;
• the product has been modified after delivery;
• the claim is fraudulent.

Nothing in this policy affects your statutory rights.

If your order arrives damaged, defective, incorrect or not as described, please contact us as soon as possible.

Where appropriate, we may:

• repair the issue;
• provide a replacement;
• offer a refund; or
• provide another suitable resolution.

Photographs or additional information may be requested to assist with assessing the issue.

For returns, refunds, guarantee claims or subscription enquiries, please contact:

📧 help@tappd.support

Please include where possible:

• your name;
• order number;
• a description of the issue; and
• photographs where relevant.