Need help with tappd?
Whether you're buying one card or rolling out tappd across a team, we'll help you get set up.
How do I set up my profile?+
Tap your card on a phone, set your name, add your links. Most people are done in under 5 minutes.
Can I change my details later?+
Anytime, for free, for life. Update your profile and your card stays the same.
What happens if I lose my card?+
Order a replacement and we'll link it to your existing profile. No data lost.
How quickly does it ship?+
Orders placed before 3pm UK time are shipped the same day. Express options are available at checkout.
Do you ship worldwide?+
Yes — every country we can post to. UK shipping is free over £50.
Does tappd work on iPhone and Android?+
Yes. tappd works with most modern iPhone and Android devices. Simply tap the card or scan the QR code to view a profile.
Do people need an app?+
No. The person you tap just sees your profile open in their browser. Zero friction.
What if someone's phone doesn't have NFC?+
Your QR code and direct link are both available — share them anywhere.
Do I need the card to share from my wallet?+
No. You can add your tappd profile to Apple or Google Wallet on its own. The card just makes the tap-to-share moment effortless.
Does wallet sharing work on Android?+
Yes — Google Wallet on Android, Apple Wallet on iPhone. Both show the same QR linking back to your profile.
What does the wallet pass actually do?+
It sits in your wallet like a boarding pass and shows a QR of your tappd link. Anyone can scan it from their camera — no app needed.
Can companies order in bulk?+
Yes — head to the Teams page for custom branding and volume pricing.
Can each team member have their own profile?+
Yes. Each person gets a personal profile under your company brand.
Is there a subscription?+
Not with a card. You buy your tappd once. The profile is free, forever.
What is the 30-day guarantee?+
Try tappd for 30 days. If it doesn't help you make more connections, we'll refund you. No questions asked.
Still stuck?
Drop us a message and we'll come back within one business day.