Privacy Policy

This Privacy Policy is issued by Don't Hate Create Limited, trading as tappd, a company incorporated in England and Wales (company number 16519408), whose registered office is:

International House 66 Lavender Hill Battersea London SW11 5RQ United Kingdom

We are the data controller for the personal information described in this Privacy Policy.

Privacy contact:

📧 help@tappd.support

We collect information in the following ways:

A) Information you give us

This may include:

• Name
• Email address
• Phone number
• Username and tappd profile details
• Social media links
• Company information
• Profile content you choose to publish
• Billing and shipping information
• Messages and correspondence with us
• Payment information processed through our payment providers

B) Information collected automatically

When you use our website, we may collect:

• IP address
• Device and browser type
• Pages visited
• Website usage information
• Cookie and analytics data

We do not intentionally collect special category personal data.

We use personal information to:

• Create and manage your tappd account
• Create and host your tappd profile
• Process purchases and fulfil orders
• Deliver tappd cards and related products
• Provide customer support
• Improve our website, products and services
• Prevent fraud and misuse
• Maintain website security
• Comply with legal, tax and regulatory obligations
• Send marketing communications where you have opted in

Under UK GDPR, we rely on the following lawful bases:

• Performance of a contract (e.g. providing your tappd profile, fulfilling orders and managing your account)
• Legitimate interests (e.g. improving our services, preventing fraud and maintaining security)
• Legal obligation (e.g. accounting, tax and compliance requirements)
• Consent (e.g. marketing communications and non-essential cookies)

We may share personal information where necessary with:

• Website hosting providers
• Payment processors
• Email and communications providers
• Analytics providers
• Shipping and fulfilment partners
• Professional advisers
• Regulatory authorities where required by law

We do not sell personal data.

If you opt in, we may send marketing communications regarding tappd products, features, updates and offers.

You can opt out at any time by:

• Clicking the unsubscribe link in marketing emails
• Contacting us directly

tappd allows users to create digital profiles which may be publicly accessible via their unique tappd link.

You control the information you choose to publish.

Please avoid publishing information that you do not wish to be publicly visible.

We keep personal information only as long as necessary:

• Account information: while your account remains active
• Order records: up to 6 years
• Customer support correspondence: up to 6 years
• Marketing preferences: until consent is withdrawn
• Analytics data: as required for business and operational purposes

Information is securely deleted or anonymised when no longer needed.

Our website uses cookies to:

• Enable essential website functionality
• Maintain login sessions
• Store shopping cart information
• Understand website usage
• Improve performance and user experience

Where required, we obtain consent before placing non-essential cookies.

You can manage your cookie preferences through our cookie banner or browser settings.

Blocking certain cookies may affect website functionality.

Some service providers may process personal information outside the United Kingdom.

Where this occurs, we use appropriate safeguards to protect personal information in accordance with UK GDPR requirements.

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no online service can guarantee absolute security.

Under UK GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of personal information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability where applicable

To exercise your rights, contact:

📧 help@tappd.support

You also have the right to complain to the Information Commissioner's Office (ICO).

Our services are not specifically directed at children.

If you are under 18, please obtain permission from a parent or guardian before creating an account or making a purchase.

We do not knowingly use children's personal data for marketing purposes.

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

Continued use of our services after any changes are published constitutes acceptance of the updated Privacy Policy.